Whether learned from a training session or in life, key phrases can provide structure and meaning to our everyday conversations and our life. In my sessions and trainings on person-centered care, I include key phrases or quotes in the learning. I often find that one or two of these are what the participants remember at the end of the day as we explore key “take-aways” from the session, or as I call it, “precious jewels” from the day. Uncovering their precious “nuggets” of insight.
As you read these, what makes sense to you? Which phrase or quote will stick with you today?
“If you talk to a man in a language he understands, that goes to his head. If you talk to him in his language, that goes to his heart.”
– Nelson Mandela
“When you know your WHY you can endure any how.”
– John O’Leary, Speaker, Author
“Gaining proficiency in Motivational Interviewing is a lifelong process.”
– Dr. Bill Miller, 2008
“The word listen contains the same letters as the word silent.”
– Alfred Brendel
WAIT. Why, Am, I, Talking?
– The Power of Pause
Changing: “What’s the matter with you?” to “What matters to you?”
– Institute for Healthcare Improvement (IHI)
“Words Matter: Our words and the words of our patients/clients.”
– Jody Hereford, 2016
“The biggest communication problem is we do not listen to understand. We listen to reply.”
– Zig Ziglar
“In some ways Motivational Interviewing is simple but mastering it is neither quick nor easy.”
– Miller and Rollnick, 2009
“Wherever you are at, we can work with that.”
– Dr. Prochaska