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Home

Home is where the heart is, as they say. There are many wonderful aspects about traveling and being away from home: seeing new sites, tasting new food and meeting new people.

Another wonderful aspect of traveling is coming home. Coming home to your own bed, your own kitchen, your own familiar space and welcoming friends, family and pets! This has become more and more clear each trip I’ve taken.

There is something special about “coming home.”

Community

As I have mentioned, I have had the wonderful opportunity these past 6 months to travel both for motivational interviewing trainings and for personal adventure. What is clear to me is the comfort of “being home.” Being in my “community”, shopping at my local grocery store, going to my usual gym.

It provides a feeling of balance and centering.

Health Centers

This makes me wonder, how do we make our offices, clinics and community health centers feel like coming home for our patients and clients?

We do this.

I have seen this demonstrated in health care centers, clinics and offices. What is it that works? It is all about making a connection!

How we make connection, we:

  • Call individuals by name: not honey, sir or other label.
  • Smile and look them in the eye.
  • Pause and give them space to talk, even if it is for 30 seconds.
  • Listen with our eyes, ears and heart. Just listen.
  • Know a little bit about them because we have taken a few notes and ask them about what is near and dear to them.
  • Affirm and thank them for coming in, for taking time out of their day to make their appointment.
  • Look for behaviors patients are doing well and affirm rather than what is wrong.

This is a short, yet an important, list. Perhaps this list is a game changer for connection.

Questions:

  • What have you found that connects people?
  • What is one item you have done to connect people?
  • What is one thing you will add to your connections with people to help them feel like they are welcome at your clinic, health center, or office?

Transform conversations. Transform healthcare. Transform lives.

Dr. Becky Lang

LifeStrategies

Please feel free to forward to Colleagues!!

 

 

 

 

 

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“Dr. Lang’s training provided me with a better understanding of the motivational interviewing process. The skills I learned from her training have helped me feel more engaged and thoughtful when listening and talking with those around me. Dr. Lang is energetic, knowledgeable, passionate and provides a great learning environment.”

Nancy AdrianseBSDH, Oral Health Manager, Iowa Primary Care Association

“The training I received in Becky’s motivational interviewing class was invaluable. It laid a wonderful foundation for me to effectively empower my patients to develop and implement positive changes for their health. Becky created such a nurturing, nonthreatening environment that allowed me to freely learn and practice. This is certainly a class I can recommend to anyone wanting to learn to assist others with behavior changes.”

Robin GeorgeRN, Motivational Interviewing training participant

“At the YMCA, we have worked with Dr. Becky Lang for over a decade now to help us shift and shape our culture. As an organization committed to strengthening our community, the coaching and training skills that Dr. Lang has provided have helped us immensely. With her education and guidance she has helped us establish a culture that focuses on building meaningful relationships with our members, focusing on their needs, and coaching them towards success in their pursuit of a healthy lifestyle. Dr. Lang has trained all levels of our staff from our front line Wellness Coaches to our Executive Directors and Leadership Teams. Her on-going support has allowed the coaching-culture to come alive in our organization.”

Kim Stewart Kim Stewart Director of Operations, YMCA of Greater Des Moines

“The training Becky provided has been one of the most rewarding nursing experience I have had in 30 years. The style of interviewing and teaching patients is rewarding and positive. Her techniques drive the sessions to be more personal and patient-centered. Through Becky’s teaching, I was comfortable to practice and get familiar with the motivational interviewing process. Becky is an exceptional trainer and I recommend her training to all health coaches and educators.”

Sandy LovelessRN, Motivational Interviewing training participant

“The motivational interviewing techniques Becky teaches allow patients to set goals and work toward changes that are important to them. Patients feel in control of their own health and allow me to be in a more supportive roll. Becky has a positive and uplifting spirit that makes her classes extremely enjoyable.”

Tyra CarltonRN, Motivational Interviewing training participant

“Rebecca Lang was a respected colleague who diligently served as a teacher and mentor to hundreds of students over her long career at Grand View University. I had the distinct pleasure to work with Becky and regularly witness her vocation to Wellness education. She motivates those around her by a strong and genuine commitment to a lifestyle which promotes health and well-being.”

Katharina TumpekPhD, Professor and former Chair, Dept. of Health Promotions, Grand View University

“It has been a pleasure to work with Becky Lang over the last 25 years. Within a variety of contexts in the wellness arena, I have witnessed Dr. Lang’s mastery as a wellness educator, a health coach, a professor, and, most recently, as a health coaching trainer. I could go on at length about Dr. Lang’s passion, enthusiasm, high energy, wisdom, and deep knowledge in health promotion and behavior change. One of the attributes that impresses me most, though, is her ability to create a relaxed, fun, interactive, and content-rich training environment. Her refreshingly supportive, inviting, and empathic style of training and coaching allows learners to take risks, experiment, try on new skills, and participate authentically in role play exercises without feeling awkward and intimidated. Through Dr. Lang’s coaching and training, people learn–often more than they imagined.”

Jill NorrisRN, MPH, PCMH-CCE, Director, Care Management, University of Iowa Health Alliance